Describe examples/incident-response here.
e.g. xero short api outage
Mar 13, 2019 A high level of 500 errors affecting all APIs Resolved - This incident has been resolved. Apologies for the disruption. Mar 13, 11:50 NZDT Monitoring - The fix has now been deployed to all instances. Regular service has been restored. Continuing to monitor. Mar 13, 11:31 NZDT Identified - The problem is only affecting certain instances of our API gateway so requests may seemingly 500 at random. Currently cycling through a fix. Will be resolved shortly. Mar 13, 11:15 NZDT Investigating - Investigating now Mar 13, 11:08 NZDT